Positive nonverbal communications increase the effectiveness of a message and create a comfortable atmosphere for the patient.Avoiding direct eye contact by frequently studying the patients chart enables the patient to relax and think more clearly.

Question

Quizplus · Accepted Answer

The first statement is true; the second is false.Good eye contact communicates interest,understanding,and warmth,whereas a lack of eye contact can be interpreted as indifference or preoccupation.Eye contact and other nonverbal signals can communicate what cannot be verbalized.Note that maintaining good eye contact is not the same mannerism as staring at the patient.Staring also communicates indifference or even negativity.

Positive Nonverbal Communications Increase the Effectiveness of a Message and Create