Asking open-ended questions is often perceived as intrusive.To improve listening skills,the dental hygienist can practice being attentive by decreasing the number of questions asked.

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The first statement is false; the second is true.Asking open-ended questions encourages the patient to expand on their answer,which can provide much more information than anticipated.Open-ended questions also enable the dental professional to demonstrate effective communication by reflecting back on what a patient has previously mentioned.It is often appropriate to decrease the number of questions asked to prevent changing the direction of the conversation.The dental hygienist can also practice being attentive by shutting out external distractions or not interrupting.

Asking Open-Ended Questions Is Often Perceived as Intrusive