Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.

Name: Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.
Brand: Quizplus
Rating: 4.7 (30 reviews)

Question

Quizplus · Accepted Answer

Customers are more likely to share their experiences when they are negative than when they are positive, as negative experiences tend to evoke stronger emotions and a desire to warn others or seek resolution.

Customers Are More Likely to Talk About Service That Exceeded