A retail store worker reciting a script when interacting with customers is an example of which principle of McDonaldization identified by Ritzer?
A)priority on quality
B)efficiency
C)calculability
D)predictability

Question

Quizplus · Accepted Answer

Predictability refers to the standardization and uniformity of services, ensuring that customers receive the same experience every time, such as a worker reciting a script.

A Retail Store Worker Reciting a Script When Interacting with Customers