Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

Question

Quizplus · Accepted Answer

Both Technician A and Technician B are correct. The service advisor does act as a liaison between the customer and the technician, facilitating communication and ensuring customer needs are met. Additionally, in modern automotive service environments, the use of computers to generate repair orders and estimates is common, making good computer skills essential for a service advisor.

Service Advisors Are Being Discussed