The closing of a bad-news message may do all of the following except
A)anticipate future relations or business.
B)reference resale or promotional information.
C)include coupons, samples, or gifts.
D)restate the bad news.

Question

Quizplus · Accepted Answer

The closing of a bad-news message should aim to end on a positive note, looking forward to future relations or business, possibly including a gesture of goodwill like coupons or samples, and may reference resale or promotional information to encourage future engagement. Restating the bad news is not recommended as it reinforces the negative message rather than helping to move past it.

The Closing of a Bad-News Message May Do All of the Following