Abraham is a salesman who sells used cell phones as new ones. The phones are repackaged to make them look new. Abraham does not like the idea of concealing information from his customers to sell the used phones and feels that it is unethical. In this scenario, the tension created by this conflict between Abraham's ethical principles and professional pressures is _____.

Question

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Cognitive dissonance occurs when there is a conflict between one's beliefs or values and their actions, leading to discomfort or tension. In this case, Abraham's ethical beliefs conflict with his actions of selling used phones as new, creating cognitive dissonance.

Abraham Is a Salesman Who Sells Used Cell Phones as New