____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.
A) Total quality
B) Quality control
C) Continuous quality improvement
D) Quality attainment

Question

Quizplus · Accepted Answer

Total quality refers to an organization's comprehensive effort to achieve customer satisfaction through continuous improvement of products, services, and processes.

____ Refers to an Organization's Overall Effort That Strives to Achieve