A hospital advertises a heart procedure that allows patients to return to work in two weeks instead of the standard six weeks following surgery. This use of numerical indicators to allow patients to evaluate the speediest recovery time represents which dimension of McDonaldization?

Question

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The use of numerical indicators to allow patients to evaluate the speediest recovery time represents the dimension of McDonaldization known as quantification and calculation. This dimension emphasizes the importance of measurable outcomes and the ability to calculate and quantify aspects of services to improve efficiency and predictability.

A Hospital Advertises a Heart Procedure That Allows Patients to Return