Mark is a thirty-five-year-old African American male. He recently injured his back and is no longer able to work at the warehouse where he was employed. Mark's co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there.
During Julie's first face-to-face contact with Mark, she should focus on:

Question

Mark is a thirty-five-year-old African American male. He recently injured his back and is no longer able to work at the warehouse where he was employed. Mark's co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there.
During Julie's first face-to-face contact with Mark, she should focus on: ​

Quizplus · Accepted Answer

The initial meeting between a case manager and a client, like Mark, typically involves identifying the client's problem and determining their eligibility for services or benefits. This is a crucial first step in the case management process.

Mark Is a Thirty-Five-Year-Old African American Male