A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls.
Which of the following is the most likely reason for the dropped calls?
A) Cellular service is weak in the office building.
B) Malware is interfering with the calls.
C) The user is connected to an unauthorized Wi-Fi network.
D) The user has exceeded the limit on her data plan.

Question

Quizplus · Accepted Answer

Malware that was potentially downloaded or activated by checking email could interfere with the phone's normal operations, including making or maintaining calls. The issue being isolated to this user after checking email suggests a problem specific to her device, such as malware, rather than a broader network or service issue.

A Mobile Phone User in Your Company Is Experiencing Dropped