Company policy does not allow us to give cash refunds effectively explains why a writer's request must be refused.
Correct Answer:
Verified
Q11: A goal in conveying unfavorable news in
Q12: A good way to begin a negative-news
Q13: To be actionable (likely to result in
Q14: The closing of a bad-news message should
Q15: You cannot be prosecuted for transmitting a
Q17: You should always state a refusal explicitly
Q18: When you have negative news to deliver,one
Q19: The bad feelings associated with disappointing news
Q20: When you work for an organization,your words,decisions,and
Q21: The reasons for refusing credit should always
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