The most important part of a bad-news letter is ________.
A)a good buffer that starts the letter positively
B)the professional letterhead on which it is printed
C)a closing that ends the letter on a positive note
D)the section that explains the reasons for the bad news

Question

Quizplus · Accepted Answer

While all of the options listed can be important in a bad-news letter, the most important part is typically the section that explains the reasons for the bad news. This is where you have an opportunity to provide clarity and transparency about the situation, which can help the reader better understand and potentially accept the bad news. A good buffer and a positive closing can also be helpful, but they should be used to support and complement the explanation of the bad news. The letterhead is important for making a professional impression, but it is not critical to the content of the letter itself.

The Most Important Part of a Bad-News Letter Is ________