Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer.
What should Sara do when working with the inexperienced customer? (Select all that apply.)
A) Keep a positive attitude.
B) Frequently ask the customer what she sees on the screen.
C) Use technical jargon to teach the customer how to understand technicians.
D) Avoid asking the customer to take steps that might destroy files or settings.
E) Explain that because of her inexperience, the customer should not try to install the printer.

Question

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer.   
What should Sara do when working with the inexperienced customer? (Select all that apply.)
A) Keep a positive attitude.
B) Frequently ask the customer what she sees on the screen.
C) Use technical jargon to teach the customer how to understand technicians.
D) Avoid asking the customer to take steps that might destroy files or settings.
E) Explain that because of her inexperience, the customer should not try to install the printer.

Quizplus · Accepted Answer

Sara should maintain a positive attitude, frequently check what the customer sees to guide her effectively, and avoid asking her to perform actions that could harm the system.

Sara Receives a Call from a Customer Who Just Purchased