A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset.
Which of the following actions should the technician take before starting the reset process?
A) Clear the screen lock properties.
B) Wipe all confidential user data.
C) Disable all unused apps.
D) Back up all user data.

Question

Quizplus · Accepted Answer

Before performing a factory reset, it's crucial to back up all user data to prevent loss. This ensures that personal information, photos, contacts, and other important data are preserved and can be restored after the reset.

A Technician Is Troubleshooting a Mobile Device That Is Experiencing