Of the Four Activities That Make a Firm Customer-Centric,coordination Involves

Of the four activities that make a firm customer-centric,coordination involves:

A) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.
B) developing relationship with parties outside a firm to increase the value of the firm's offerings.
C) helping employees at a firm develop the right skills needed to better serve customers.
D) creating structural mechanisms at a firm that allow workers to organize their activities to focus more exclusively on creating value for customers.