The management of an organization is in the process of reorganizing the firm's activities with a more customer-centric focus.They are mainly focused on activities that involve helping and training employees improve their skills needed to better serve their customers.Identify the customer-centric activity used by the management.
A) Capability development
B) Coordination
C) Cooperation
D) Connection

Question

Quizplus · Accepted Answer

Capability development involves improving the skills and abilities of employees to better serve customers, which aligns with the goal of a customer-centric focus. Coordination, cooperation, and connection are not specific to customer-centric activities.

The Management of an Organization Is in the Process of Reorganizing