Technician A says that during a diagnostic procedure, the customer complaint must be identified. Technician B says that during a diagnostic procedure, a visual inspection should be done. Who is correct?
A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both technicians are correct. Identifying the customer complaint is the first and most important step in any diagnostic procedure, while a visual inspection can reveal obvious issues or damage that may help in diagnosing the problem.

Technician a Says That During a Diagnostic Procedure, the Customer