A hairstylist that gives good haircuts in the morning but tends to give haircuts of lesser quality in the afternoon is suffering from the challenges associated with intangibility.

Question

Quizplus · Accepted Answer

Intangibility refers to the fact that services cannot be seen, touched, or stored, not the variability in service quality. The hairstylist's issue is more related to inconsistency or variability in service delivery.

A Hairstylist That Gives Good Haircuts in the Morning but Tends