Body language, such as tone of voice, can only be communicated face-to-face.
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Q12: A type of non-spoken communication that includes
Q13: Because people dress so differently, most dress
Q14: Body language communicates our attitudes to customers,
Q15: According to the Equal Employment Opportunity Commission
Q16: The ability to appreciate and respect cultural
Q18: Workers agree that comfortable clothes and a
Q19: Recommended business casual dress code allows jeans,
Q20: Most behavior that is perceived as disrespectful,
Q21: The rules of acceptable behavior that identify
Q22: A set of standards that companies develop
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