A study of European consumers found that it takes 12 positive experiences to overcome five negative ones,and that the cost of attracting a new customer is five times the cost of keeping an existing one.

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The Answer of A study of European consumers found that it takes 12 positive experiences to overcome five negative ones,and that the cost of attracting a new customer is five times the cost of keeping an existing one.

A Study of European Consumers Found That It Takes 12