Although it is generally impossible for an organization to anticipate customer service failures, employees can be trained to address mistakes quickly when they occur.

Question

Quizplus · Accepted Answer

While it may not be possible to anticipate every potential customer service failure, organizations can still train their employees to have effective strategies for addressing and correcting mistakes when they do happen. This can include protocols for apologizing, rectifying the situation, and preventing similar mistakes from occurring in the future.

Although It Is Generally Impossible for an Organization to Anticipate