Your client is telling you about his progress during the past week. You do not quite understand what the client is trying to convey. You restate what the client just told you and ask him/her if that is correct. Which of the following terms define the communication strategy described in the above scenario?

Question

Your client is telling you about his progress during the past week.  You do not quite understand what the client is trying to convey.  You restate what the client just told you and ask him/her if that is correct.  Which of the following terms define the communication strategy described in the above scenario?

Quizplus · Accepted Answer

In the scenario described, the communication strategy being used is reflecting. This involves restating the client's message to ensure understanding and active listening.

Your Client Is Telling You About His Progress During the Past