What quality indicator would prove useful in tracking customer satisfaction in the correspondence/release of information function?

Question

Quizplus · Accepted Answer

The most useful quality indicator for tracking customer satisfaction in the correspondence/release of information function would be the turnaround time from the date a request is received to the date the information is provided to the requester. This measures how quickly the function is able to fulfill customer requests, which is a critical factor in determining customer satisfaction. The other options (A, B, and C) do not directly measure customer satisfaction and are not as relevant to the function's performance in meeting customer needs.

What Quality Indicator Would Prove Useful in Tracking Customer Satisfaction