Your Large Office Practice Has Decided to Try an E-Health

Your large office practice has decided to try an e-health initiative. They have established a practice Web site and encourage patients to submit questions electronically instead of calling the advice nurse. After an initial surge in interest, very few patients use the service. The Web site is attractive and easy to navigate. Questions submitted via the site are answered by the nursing staff within 2 working days. You suspect few patients use the service because

A) most of your patients are too old to be Internet savvy.
B) the turnaround time is too long to. replace the advice nurse.
C) the nurses may be using language that is too technical for patients.
D) most patients just prefer the personal touch they get on the phone.