The Director of the Health Information Services Department has determined that an in- service for department supervisors on improving productivity levels in their respective areas is needed. As an outcome of this in-service, the director would like the supervisors to understand that when setting productivity levels, a supervisor must

Question

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The supervisor should determine the productivity standards for each area and job function. This means setting clear expectations for what is considered to be a productive level of work for each employee and job role. Tailoring training and directing training to the most efficient employee may be strategies to help achieve these productivity levels, but they are not the primary responsibility of the supervisor when setting productivity standards. Additionally, considering only quantity and not quality can be detrimental to both productivity and patient outcomes.

The Director of the Health Information Services Department Has Determined