What action should an auditor take if an auditee responds to a procedural noncompliance by stating that the procedure conflicts with a written company policy?

Question

Quizplus · Accepted Answer

The auditor should request that the auditee resolve the conflict between the procedure and the company policy. It is important to ensure that all procedures are being followed correctly and that any conflicts are resolved to minimize risks and maintain compliance. Closing out the corrective action request or voiding the noncompliance would not address the underlying issue and could lead to continued noncompliance. Simply notifying the auditee to comply with the procedure without addressing the conflict would also not resolve the issue.

What Action Should an Auditor Take If an Auditee Responds