A department manager advises you that the productivity of his data-entry operators is unsatisfactory and asks you to develop a training program to improve their data-entry skills. What is your first step?

Question

Quizplus · Accepted Answer

Conducting a needs assessment is the first step to identify the specific skills that need improvement and to understand the root causes of the productivity issues. This ensures that the training program is tailored to address the actual needs of the data-entry operators.

A Department Manager Advises You That the Productivity of His