You have recently implemented a VoIP infrastructure within the company network. You are receiving trouble tickets indicating calls are dropping between their New York and San Francisco offices. Which two IP service level agreement (SLA) measurements should you use to identify the cause of the issue?

Question

Quizplus · Accepted Answer

Latency and jitter are critical measurements for VoIP quality. High latency can cause delays, and jitter can cause packets to arrive out of order, both leading to call drops.

You Have Recently Implemented a VoIP Infrastructure Within the Company