Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?

Question

Quizplus · Accepted Answer

Feature Access Codes (FACs) are used to allow agents/supervisors to perform functions like logging in/out of splits/skills, changing work modes, and service observing.

Agents/supervisors Want to Have the Ability to Login/logout of Splits/skills