Which directly assists with the diagnosis and resolution of simple incidents?
A) Scripts for collecting user information
B) Use of shift working patterns
C) Fulfillment of service requests
D) Creation of a temporary team
Correct Answer:
Verified
Q64: What is used to link activities within
Q65: Which statement about the automation of service
Q66: Which of these activities is carried out
Q67: What is warranty?
A) Assurance that a product
Q68: Which is an example of a business
Q70: What includes governance as a component?
A) Practices
B)
Q71: Which is a key requirement for a
Q72: Which practice needs people who understand complex
Q73: What is the definition of a known
Q74: What is important for a 'continual improvement
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