A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites. Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
A) Document findings, actions, and outcomes.
B) Reboot the device to verify the fix.
C) Reconnect the device to the network.
D) Verify the settings in IPConfig.
E) Research the problem based on symptoms.
F) Run a virus scan.

Question

Quizplus · Accepted Answer

After resolving the issue, the technician should document the findings, actions, and outcomes for future reference and learning. Additionally, running a virus scan ensures that no other malware remains on the system.

A User Is Unable to Access Websites and Has Reported