A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?
A) Install a new hard drive
B) Check for hard-drive firmware updates
C) Replace the hard drive with a solid state drive
D) Configure the laptop in high-performance mode
E) Change the boot order in the system BIOS

Question

Quizplus · Accepted Answer

The technician should check for hard-drive firmware updates as it might resolve performance issues without needing to replace the hardware.

A User Calls the Help Desk Stating a Laptop Is