A user states the department laser printer continues to display a paper jam error message despite the jam being cleared. Which of the following should a technician do to troubleshoot this problem?
A) Check the paper path for blocked sensors.
B) Replace the duplex assembly.
C) Run the printer's internal diagnostics.
D) Verify the pickup rollers are in working order.

Question

Quizplus · Accepted Answer

The paper jam error may persist if a sensor along the paper path is blocked or malfunctioning, causing the printer to incorrectly detect a jam. Checking the paper path for blocked sensors can help identify and resolve the issue.

A User States the Department Laser Printer Continues to Display