A technician is troubleshooting a corporate Windows PC that has a distorted image on the monitor. The user states the PC was working fine yesterday. Other computers are having the same issue. Which of the following should the technician do FIRST?
A) Check the BIOS firmware revision level.
B) Update the graphic drivers to the latest version.
C) Check with the IT department to see if any updates were pushed out.
D) Ask the users to reboot their computers to see if the problem clears.

Question

Quizplus · Accepted Answer

Since multiple computers are experiencing the same issue, it is likely due to a recent change or update. Checking with the IT department to see if any updates were pushed out can help identify if a recent update is causing the problem.

A Technician Is Troubleshooting a Corporate Windows PC That Has