A user is unable to access any LAN resources, such as network shares or printers, but is able to surf the Internet. Which of the following troubleshooting steps should a technician perform FIRST?
A) Inquire about infrastructure changes.
B) Perform a complete system backup.
C) Document findings and actions.
D) Establish a theory of probable cause.

Question

Quizplus · Accepted Answer

The technician should first establish a theory of probable cause to understand why the user can access the Internet but not LAN resources. This step helps in identifying potential issues with the local network configuration or permissions.

A User Is Unable to Access Any LAN Resources, Such