A user in a multitenant office building is having issues connecting to company printers and shares but is able to connect to the Internet via WiFi. Which of the following should a technician do FIRST when troubleshooting this issue?
A) Check which SSID is in use.
B) Test the connections with an Ethernet cable.
C) Install all OS updates.
D) Update the wireless NIC drivers.

Question

Quizplus · Accepted Answer

Testing the connections with an Ethernet cable will help determine if the issue is with the wireless network or with the user's computer.

A User in a Multitenant Office Building Is Having Issues