A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?
A) Increase the fuser temperature.
B) Change the paper feed rate.
C) Clean the transfer roller.
D) Replace the toner cartridge.

Question

Quizplus · Accepted Answer

The fuser temperature may need to be increased for heavy cardstock to ensure the toner properly adheres to the paper and doesn't smear.

A User Reports That Printing on Heavy Cardstock Paper Results