An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged. Which of the following is the NEXT best step to resolve this issue?
A) Plug the laptop into another power outlet.
B) Replace the power adaptor.
C) Replace the laptop's battery.
D) Plug the laptop into a UPS.

Question

Quizplus · Accepted Answer

The laptop works when plugged in but not on battery power, indicating the battery is likely faulty and needs replacement.

An End User Brings in a Laptop That No Longer