The employee turnover for the custodial host position at the local department store was high, and the department managers were beginning to complain to Gina, the store manager. There was no lack of applications, and the pay was comparable to other stores, yet those who took the position stayed no longer than a week. Exit interviews revealed that employees felt the job's responsibilities were not what they expected. Which of the following is the best method Gina could use to reduce turnover?
A) Accept more applications by reducing required standards.
B) Insist that each applicant takes a drug test within 48 hours of applying.
C) Check the employment history and references of applicants.
D) Show a video to applicants about the responsibilities of the job.
E) Require applicants to take intelligence quotient and emotional quotient tests.

Question

Quizplus · Accepted Answer

Showing a video about the responsibilities of the custodial host is an example of a realistic job preview so applicants can learn what will be expected of them. Using job previews like this typically screens out many applicants who would most likely have quit due to the job requirements within three months if hired.

The Employee Turnover for the Custodial Host Position at the Local