Heather is the store manager for a national grocery retailer, and she received the yearly tactical plan from Sanjay, her district manager. Heather is meeting with her department managers to plan how to implement the specific tasks outlined in Sanjay's plan for the next year. Heather is engaged in operational planning.

Question

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Middle managers pass along their tactical plans to first-line managers to do operational planning, whereas first-line managers determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks.

Heather Is the Store Manager for a National Grocery Retailer