The upper management of a large national insurance company has passed along the new goal of improving customer service to the district managers. The district managers will set goals to be achieved over the next 6 to 24 months as part of ________ planning.

Question

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The strategic priorities and policies are passed down to middle managers, who must do tactical planning-that is, they determine what contributions their departments or similar work units can make with their given resources during the next 6-24 months.

The Upper Management of a Large National Insurance Company Has