In the early 1990s, help desks began to assess their efficiency and effectiveness by creating metrics and measuring customer satisfaction levels. This demonstrated their contribution to an organization's bottom line.

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The early 1990s saw a significant shift in how help desks operated, with a growing emphasis on measuring and improving efficiency and effectiveness. This was achieved through the development of metrics and the assessment of customer satisfaction levels, which helped demonstrate the value of help desks to an organization's overall performance and financial health.

In the Early 1990s, Help Desks Began to Assess Their