One of the reasons that knowledge management is becoming more important and formalized is because the rapid pace of change is making it very difficult for people to maintain their skills through training alone.
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Q12: An extremely important part of incident management
Q13: Since the service desk typically owns all
Q14: Incident management maintains the known error database,
Q15: Data captured by service desk analysts is
Q16: Typically, the service desk retains ownership of
Q18: During the assessment and evaluation activity of
Q19: The Change Advisory Board (CAB) supports the
Q20: The service asset and configuration management process
Q21: Many organizations define a separate set of
Q22: The configuration control activity of service asset
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