Completion
-If service desks do not capture data, they will have trouble creating the _______ necessary to understand customer needs and expectations and may find themselves focusing on activities that are unimportant to customers.
Correct Answer:
Verified
Q54: _ occurs when a supervisor or team
Q55: _ requires analysts to demonstrate their mastery
Q56: _ change as the employee's performance improves
Q57: Which is true about a skills inventory
Q58: Completion
-_ service desks are often so understaffed
Q60: Completion
-One way to demonstrate that a service
Q61: Completion
-A(n) _ is a location in a
Q62: Completion
-_ data include the fields required to
Q63: Completion
-A(n) _ is a measurable characteristic that
Q64: Completion
-Resolve 80 percent of reported incidents at
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