Veronica is a registered nurse who pours herself into her job. She works long hours without complaint and strives to do her best. Often, she maintains a cheerful, caring, and kind demeanor on the outside while feeling exhausted and frustrated on the inside. The effort it takes to maintain this front before her patients results in a lot of stress. This phenomenon can best be described as which of the following?

Question

Quizplus · Accepted Answer

Emotional dissonance occurs when there is a discrepancy between the emotions one feels and the emotions one displays, as in Veronica's case where she shows a cheerful exterior despite feeling exhausted and frustrated.

Veronica Is a Registered Nurse Who Pours Herself into Her