A home health agency is developing connected care measures and goals for the agency. Which is an appropriate measure and goal?

Question

Quizplus · Accepted Answer

An important method of measurement for patient satisfaction is to conduct surveys about the care and communication received by the patient. An increase in scores is indicative of improvement. Home care agencies should increase patient satisfaction by deciding on and providing a small number of consistent visiting nurses for each patient episode of care. Family members may need to be involved during patient discharge; however, clear verbal and written information to the patient is most effective in reducing readmission rates. Follow up phone calls to verify understanding is also effective. Decreased amounts of nonpayment is not an outcome of connected care.

A Home Health Agency Is Developing Connected Care Measures and Goals