Which connected care practice also applies to digital communication between a patient and the healthcare provider?

Question

Quizplus · Accepted Answer

It is important to express the message clearly and succinctly, using neutral words and phrases. Misunderstandings can arise if the words in the message are not clear or if there is no context for the message. Complex consultations and discussions, as well as information with an emotional element, are not appropriate for electronic communication and should be conducted in person or at least by phone. All forms of patient communication are to be shared on a "need to know" basis. Communication about patient care is vital, and information must be transmitted using an electronic format that is common to both parties; it may or may not include email.

Which Connected Care Practice Also Applies to Digital Communication Between