Tech A says that the customer concern is the focus of step 1 of the diagnostic process. Often the concern is documented on the repair order prior to the technician receiving the vehicle. Tech B says the technician who works on the vehicle should take time to fully understand the concern, read the repair order, and possibly talk further with the customer to understand the nature of the problem. Who is correct?
A) Tech A only
B) Tech B only
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Both Tech A and Tech B are correct. Tech A is right that the customer concern is the focus of step 1 and is often documented on the repair order. Tech B is correct that the technician should fully understand the concern by reading the repair order and possibly discussing it further with the customer.

Tech a Says That the Customer Concern Is the Focus