Kiley is the floor manager at a major retail outlet. She is in charge of 50 employees. She recently asked Bob to walk around and do a floor check. Bob doesn't like the request and complains to Carla. He says, "Kiley is always telling me what to do. She's got a real chip on her shoulder, doesn't she? She is just so bossy!" In place of his last sentence, what could Bob have said to express less emotive language?
A) "Kiley is unfairly targeting me."
B) "Kiley seems overconfident."
C) "Kiley is assertive."
D) "Kiley is just too witchy."

Question

Quizplus · Accepted Answer

Bob's statement "Kiley is just so bossy!" is a highly emotive and subjective expression of his feelings towards Kiley's management style. By saying "Kiley is assertive," Bob would be using less emotive language that describes Kiley's behavior in a more neutral, possibly even positive, manner. This choice of words focuses on Kiley's leadership qualities without the negative connotations present in his original statement.

Kiley Is the Floor Manager at a Major Retail Outlet